orsfx Privacy Policy
Our goal is to be transparent about how your personal information is collected, used, and protected.
This privacy policy ("Policy") has been prepared by the entity operating the orsfx platform ("orsfx", "we", "us"). It applies to the website www.orsfx.cam and all related services. This Policy tells you what information we collect, how we use it, who we may share it with, and what your rights are. By using our services, you are considered to have consented to this Policy. If you do not agree to these terms, please refrain from using our platform.
1 What information we collect
When you register with orsfx and use our services, we may collect the following types of information:
1.1 Information you provide directly
- Full name, date of birth, and national ID or passport details (for age verification)
- Email address and username
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay) — for processing transactions
- Contact information provided at registration
- Messages or complaints sent to the support team
1.2 Automatically collected information
- IP address, device type, operating system, and browser information
- Time of access to our site, page visit history, and session data
- Information obtained from cookies and similar tracking technologies
- Referral URL (the source from which you arrived at our site)
1.3 Transaction-related information
- Deposit and withdrawal history, amounts, and dates
- Records of betting and gaming activity
- History of bonuses and promotional offers received
2 Purpose of using information
We use your information for the following legitimate purposes:
2.1 Account management and verification
We process your personal information to complete registration, verify your identity, and confirm your age (21+ policy). This verification process is essential as part of our responsible gaming policy.
2.2 Service delivery and improvement
We use information to operate betting and casino services, process transactions, and customize your experience according to your preferences. This information also helps us improve our platform's functionality and user experience.
2.3 Security and fraud prevention
We analyze information to ensure account security, detect unauthorized access, and prevent money laundering (AML) and fraudulent activity.
2.4 Communication and support
We use your contact information to respond to your support requests, send important account notifications, and share relevant promotional information (subject to your consent).
2.5 Legal obligations
We retain and process necessary information to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.
3 Information sharing and disclosure
orsfx does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service provider partners
We work with trusted third parties for services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, cybersecurity, and customer support. These partners will only receive information for their designated tasks and are bound by strict confidentiality agreements.
3.2 Game software providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive the minimum necessary information to ensure game fairness and technical functionality.
3.3 Legal authorities
We are legally obligated to disclose necessary information in response to valid legal orders, court directions, or government investigations. In such cases, we will only provide the information specifically requested.
3.4 Business transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify users in advance.
4 Cookies and tracking technologies
Our website uses cookies and similar technologies that enhance your browsing experience and ensure the site functions properly.
4.1 Types of cookies
- Essential cookies: These are necessary to maintain login sessions, ensure security, and provide basic services.
- Functionality cookies: Used to remember your preferences, language settings, and customizations.
- Analytical cookies: Collect information about site usage that helps us improve our services. This information is generally anonymous.
4.2 Cookie controls
You can disable or delete cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may prevent some services from working properly.
5 Data security measures
The security of your information is our highest priority. We apply industry-standard technical and administrative security measures:
- SSL/TLS encryption: All data transmitted on the site is protected through 256-bit SSL encryption.
- Secure data storage: Stored information is kept on encrypted servers and protected from unauthorized access.
- Access controls: Only authorized personnel can access designated information.
- Regular security audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
- Firewall and intrusion detection: Advanced firewall systems are active to prevent unauthorized access and cyberattacks.
- Two-factor authentication (2FA): Two-factor authentication is available to enhance account security.
6 Data retention period
We retain your information only for as long as necessary. As a general policy:
- Active account data: Retained while the account is active and thereafter in accordance with applicable legal obligations.
- Financial transaction records: For the period specified under applicable financial regulations.
- Support communications: For the period necessary even after the issue is resolved.
- Upon account closure: May be retained for a specified period to meet legal requirements.
Once the defined retention period has passed, information is securely deleted or anonymized.
7 Your rights
You have the following rights regarding your personal information:
7.1 Right to access
You have the right to know what information we hold about you and how we are using it.
7.2 Right to rectification
If information we hold about you is inaccurate or incomplete, you may request that it be corrected.
7.3 Right to erasure
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
7.4 Right to object to processing
You may object to your information being used for marketing communications, and you may unsubscribe from marketing messages at any time.
7.5 Right to data portability
In certain circumstances you may request your personal information in a structured, machine-readable format.
8 Protection of minors
orsfx strictly follows a 21+ age policy. Our services are intended only for those aged 21 and above. We do not knowingly collect or process any information from minors. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
Age verification during registration is mandatory. We reserve the right to permanently suspend accounts found to be in violation of this policy.
9 Third-party sites and services
Our platform may reference third-party software or services. These third parties have their own privacy policies, and orsfx is not responsible for their information-related practices. We recommend that you read the privacy policies of these services before using them.
10 International data transfers
To operate our services, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that appropriate safeguards are in place and that the security of your information is maintained.
11 Policy changes and updates
We may update this privacy policy from time to time. For significant changes, we will:
- Post a notice in a prominent location on the website.
- Notify registered users by email (for significant changes).
- Update the "Last updated" date at the top of the policy.
Continued use of our services after an update will be considered your acceptance of the revised policy. We therefore recommend reviewing this page regularly.
12 Relationship with other policies
This privacy policy applies together with our other documents:
- Terms and Conditions: Sets out the overall terms for using our services. (Read Terms and Conditions)
- Responsible Gaming Policy: Guidelines for safe and responsible gaming practices. (Read Responsible Gaming)
If any conflict arises between these documents, this Policy will take precedence on matters relating to privacy.
Have more questions?
Our 24/7 Bengali support team is always here for you. Contact us directly for any questions about the privacy policy.